My P and O – Log In, Manage Booking & Use the App

Logging in to My P&O Cruises is the first step to managing your booking, checking in, and accessing your cruise details. The portal, also referred to as My Account, is the central hub for all pre-cruise tasks. To log in, you will need either your booking reference and date of birth or your Peninsular Club number and email address.

• My P&O Cruises account is required for online check-in and managing bookings before departure.
• The My Holiday app is a separate tool designed for use onboard, not for pre-cruise management.
• Both the My P&O Cruises app and My Holiday app are free to download and use.
• Login requires your booking reference and date of birth; for My Account, you need your Peninsular Club number or email.
• Check-in opens approximately 45 days before departure and is completed online.

How do I use the My P&O Cruises app?

The My P&O Cruises app is a mobile companion that mirrors many of the features available on the desktop portal. It is designed for pre-cruise use and allows passengers to plan, check in, and manage their booking from a smartphone or tablet.

How do I download the My P&O Cruises app for Android?

The app is available for both Android and iOS devices. Passengers can download it from the Google Play Store or the Apple App Store by searching for “My P&O Cruises”. The app is free to download, though data charges from your mobile provider may apply if you are not connected to Wi‑Fi.

How do I log in to the app?

Logging in requires the same credentials as the desktop portal. You will need your booking reference and date of birth, or your Peninsular Club number and registered email address. The app then provides access to your upcoming cruise details, check-in status, and available excursions.

Is the app free?

Yes, the My P&O Cruises app is free to download and use. P&O Cruises does not charge for the app itself. However, passengers should be aware that downloading or using the app before boarding may consume mobile data, which could incur charges depending on their mobile plan.

How do I manage my P&O booking online?

Managing a booking online is straightforward once you are logged into My P&O Cruises. The portal centralises all pre-cruise tasks in one place, reducing the need to contact customer service by phone or email.

How do I check in for my P&O cruise?

Online check-in is completed through My P&O Cruises. According to the official website, the portal can be used for online check-in for an upcoming cruise holiday. Check-in typically opens around 45 days before departure. You will need your booking reference and personal details to complete the process.

Where can I find my P&O booking reference?

Your booking reference is provided at the time of booking. It appears in the booking confirmation email sent by P&O Cruises or your travel agent. If you cannot locate it, you can contact P&O Cruises customer service for assistance. The reference is required to log in to My P&O Cruises and to access the My Holiday portal onboard.

How do I pay my balance?

Once logged into My P&O Cruises, you can view your outstanding balance and make payments directly through the portal. The Manage My Booking page states that passengers can pay an outstanding balance and view full cruise history from within their account.

What is My Holiday on P&O Cruises?

My Holiday is the shipboard portal and app used once you are connected to the ship’s Wi‑Fi. It is a separate system from My P&O Cruises and serves a different purpose. While My P&O Cruises is for pre-cruise planning, My Holiday is for use during the cruise itself.

How does My Holiday app work?

The My Holiday site is accessed only when connected to the ship’s Wi‑Fi. Passengers should connect to the free network named P&OCruises_Guest_WIFI and visit the My Holiday site in their browser or scan a QR code provided onboard. To log in, you need your pass number, which is described as the last six digits below the barcode on your cruise card.

Once logged in, My Holiday lets you view your onboard account and remaining spending money, make dining bookings, view sample menus, plan theatre, cinema, and event visits, and browse and book shore adventures. The app works offline after initial setup, meaning you do not need continuous internet access to use it onboard.

Do I need internet to use My Holiday?

You need an internet connection to initially access the My Holiday portal and log in. Once you are connected to the ship’s free Wi‑Fi and have logged in, the app functions without requiring ongoing internet access. This makes it practical for use at sea where connectivity may be limited or costly.

What is the typical pre-cruise timeline for using P&O Cruises digital services?

Understanding the sequence of steps can help passengers make the most of the digital tools available. The typical timeline runs from booking to boarding.

1. Book your cruise and receive your booking reference.
2. Register for a My P&O Cruises account (optional but recommended).
3. Download the My P&O Cruises app for pre-cruise planning.
4. Complete online check-in approximately 45 days before departure.
5. Download the My Holiday app before boarding or on the ship.
6. Board the ship and use the My Holiday app for onboard activities.

What is clear and what remains uncertain about P&O Cruises digital tools?

Why does P&O Cruises provide separate digital tools?

P&O Cruises provides digital tools to enhance the passenger experience. My P&O Cruises centralises pre-cruise tasks such as check-in, booking excursions, and making payments. The My Holiday app replaces paper daily planners and allows guests to manage onboard activities without needing an internet connection.

These services reduce queues at the terminal and onboard, and give passengers more control over their holiday. By separating pre-cruise and onboard functions, P&O Cruises ensures that each tool is optimised for its specific use case and environment.

Where does the information about My P&O Cruises come from?

The primary source for login and account features is the official P&O Cruises website at pocruises.com. The My Holiday page on the same domain describes the onboard planner functionality. Additional guidance is available through third-party support sites, such as the help article from Iglu Cruise, which provides alternative login instructions.

P&O Cruises’ own help hub confirms that My P&O Cruises (formerly My Account) is the place to manage every aspect of your holiday and provides guidance for logging in and registering. This central resource addresses common questions and directs passengers to the appropriate portal.

“My P&O Cruises (formerly My Account) is the place to manage every aspect of your holiday.”

— P&O Cruises Help Hub

“The My Holiday site is accessed only when connected to the ship’s Wi‑Fi.”

— P&O Cruises My Holiday Portal

What should I do next with My P&O Cruises?

To get started, visit pocruises.com/login to create your My P&O Cruises account or log in if you already have one. Download the official My P&O Cruises app from Google Play or the App Store and prepare your booking reference and date of birth before logging in. Complete online check-in as soon as it opens, typically 45 days before sailing, and download the My Holiday app before boarding for seamless onboard use. For registration assistance, visit the My Account registration page.

Frequently asked questions